All domestic orders are processed and shipped within 3 business days via UPS or USPS, unless otherwise specified. Once your order has been shipped, you will receive a tracking number via email to monitor its progress.
To ensure the fastest possible delivery, please note that items in your order may be shipped separately.
For international orders, please contact us at contact@molliwater.com for more information and assistance.
If your item is damaged during transit, it qualifies for an insurance claim through USPS, with up to $100 of insurance automatically included for shipment damage.
To file a claim, please report any damaged items within 48 hours of receiving your order. You can reach us at contact@molliwater.com, providing your order number along with clear photos of the damaged item.